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Last update on September 2021

The purpose of these General Terms and Conditions of Sale (hereinafter "GTCS") is to inform any potential purchaser ("Customer") of the terms and conditions under which Onolla (hereinafter "Onolla" or the "Seller") sells and delivers products ordered on its website (the "Website"), and establish the rights and obligations of the Customer and the Seller (together, the he "Parties") in relation to such sales. These GTCS apply, without restriction or reservation, to all orders for products offered by Onolla on its Website (the "Orders").

In order to place an order on the Website, the Customer shall consent to these GTCS without reservation.

The GTCS that apply to an Order are the GTCS the Customer accepts when placing the Order.

These GTCS are supplemented by the Website’s General Terms and Conditions of Use (GTCU) and the Personal Data and Cookies Policy.

Identity of the Seller
Name: Onolla Group Ltd.
Address: Studio P14 The Old Power Station, 121 Mortlake High Street, London SW14 8SN, UK
Telephone: +44 208 3929 032


General Terms of Use
The Website is an e-commerce and content website that provides a platform for the sale of natural products and editorial guidance in categories including, but not limited to, wellbeing, skincare, fragrance, and home to internet users browsing the Website.

Access to the Website and use of the Website content are governed by these general terms and conditions of use (hereinafter the “GTCU”).

The purpose of these GTCU is to establish the terms and conditions for use of the Website and the user’s rights and obligations.

Please read these GTCU carefully before using this Website. By accessing the Website, you agree to comply with these GTCU, which apply to all of the services available on the Website, each time you visit the Website.

Accordingly, you must agree to these GTCU in their entirety, without reservation, before using the Website. If you do not, you shall not use the Website.

Onolla retains the right to update or modify the information and content of the Website, including these GTCU, without notice, at any time. Any change will take effect from the time of publication. Such changes are deemed to be agreed to, without reservation, by any user who accesses the Website after the changes are published online. We advise you to reread the GTCU regularly in order to stay informed of any such changes. Nonetheless, you will be notified of any substantial change.

1. Access to the Website
By using this Website, you represent, acknowledge and agree that you are at least 16 years of age, or if you are under 16 years of age but are at least 13 years old (a “Minor”), that you are using the Website with the consent of your parents or legal guardian and that you have received your parents’ or legal guardian’s permission to use the Website and agree to these GTCU. If you are a parent or legal guardian of a Minor, you hereby agree to bind the Minor to these GTCU and to fully indemnify and hold harmless Onolla if the Minor breaches any of these GTCU. If you are not at least 13 years old, you may not use the Website at any time or in any manner or submit any information to Onolla or the Website.

Access to the Website is free of charge. Charges for access to and use of the telecommunication network shall remain the responsibility of the user, under the terms and conditions determined by access providers and telecommunications operators.

2. Intellectual Property
This entire Website is subject to international legislation on copyright, trademarks and intellectual property more generally, in respect of both its form (choice, site map, arrangement of subjects, methods of accessing data, databases or any organisation of data, etc.) and each of the components of its content (trademarks, texts, images, videos, etc.). That content, which appears on the pages of this Website, is the exclusive property of Onolla and its contributors, who grant no license or any right other than the right to visit the Website. Reproduction of any content published on the Website is authorised only for informational purposes to the extent that it is intended solely for personal and private use. Any reproduction, extraction or use of content for other purposes is expressly prohibited. In exceptional cases, certain content (texts, images) remains the property of its respective authors but is still subject to the same rules and restrictions as the content referred to above.

The use of all or part of the Website, in particular arising from the download, reproduction, transmission or performance, for purposes other than for personal and private use for a non-commercial purpose is strictly prohibited. Anyone who violates these provisions shall be liable both for copyright infringement (and trademark counterfeiting.

Hypertext links to any of the pages or elements of the Website may be created only with our prior written authorisation, which may be revoked at any time. Websites that have a hypertext link to the Website or to any of its elements are not under the control of Onolla and Onolla declines any responsibility (in particular editorial responsibility) arising from the access to, and the content of, such websites.

The Website may feature links to other websites or other Internet sources. Since Onolla cannot control those external websites or sources, Onolla shall not be held liable for having made those websites and external sources available and declines any liability arising from the content, advertisements, products, services or any other information or data that is available on or via those external websites or sources. Additionally, Onolla shall not be held liable for any actual or alleged damage or losses caused by or arising from the use of or reliance on the content, products or services available on those external websites or sources.

3. Obligations of the User
You agree not to (a) use or permit the misuse of the Website or the use of the Website for unlawful, fraudulent or malicious purposes, in particular, but without limiting the generality of the foregoing: (i) by hacking the Website or introducing malware, including viruses, or harmful data into the Website or any operating system; (ii) by using a web crawler or any other system, device or program (whether automated or otherwise) to extract data or information from Onolla’s Website or servers; (iii) by sending or storing documents containing viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) by interfering with or damaging the integrity or performance of the Website and the data it contains; (v) by attempting to obtain unauthorised access to the Website or to its associated systems or networks; or (vi) by attempting to obtain unauthorised access to the accounts or personal information of other users.

Onolla may, at any time and for any reason, implement any measure to terminate, without notice, the use of the Website by any visitor that violates these GTCU, without prejudice to any damages that Onolla retains the right to claim from such a visitor in that regard.

4. Liability of Onolla
Onolla will make its best efforts to ensure that the information published on the Website is accurate and up to date. Onolla reserves the right to correct that information at any time and without notice.

Where permitted by applicable law, we may not be held liable for:

any vagueness, inaccuracy or omission in connection with the information available on the Website, or any damage resulting from an intrusion by a third party leading to the alteration of the information published on the Website or making access impossible. Additionally, Onolla does not guarantee the continuous operation of the website or warrant that it will be free of bugs or viruses. In this regard, the user represents that he or she agrees to the characteristics and limitations inherent to the internet.

5. Availability / Maintenance
Onolla will make its best efforts to maintain the Website at a reasonable level of functioning and availability. Onolla reserves the right to limit access to the Website and use of the Website by the user at any time, without notice, in order to carry out maintenance or make changes. Onolla shall not be liable in the event that access is interrupted as a result of such maintenance or update.

6. Personal Information
Onolla will protect the personal data of Website visitors and customers. Onolla invites Website customers and visitors to read the Personal Data Protection Policy, which includes provisions for the methods by which their personal data is collected, processed, used, transmitted, retained and protected.

7. Reporting Inappropriate Content
You can report any content that you find inappropriate to the following address:

Product Prices & Payment Terms
1. Product Description
The Customer may choose one or more products from the various categories advertised on the Website (the "Products").

Onolla may at any time change the selection of Products offered for sale on its Website, depending in particular on supplier-related constraints, although such a change shall not affect pending Orders.

The Customer can read the description available on the Website about the key features of the Product(s) they wish to order prior to placing an Order.

When presenting Products on the Website, Onolla pays close attention to accurately present and describe Products. However, while every effort is made to ensure that, in the Product photos displayed on the Website, the hue, colour, and/or brightness of the Products are faithful to the original Products, variations may occur, in particular due to technical hardware limitations on colours rendering.

For any questions related to the Products and their use, or any further questions or requests for advice, the Customer may contact Onolla’s team of advisors by email at or calling Customer Service at +44 208 3929 032 during the service’s business hours indicated in the Website's "Contact" section.

2. Availability
Product offers made on the Website are valid while supplies last. Onolla retains the right to refuse an obviously abusive order. In case of limited editions, quantities ordered by Client can be restricted.

Product-availability information is provided to the Customer when the Order is placed. In exceptional cases, there may be errors.

If a Product becomes wholly or partially unavailable after the Order is placed, the Customer will be informed by email as soon as possible that the Product is unavailable and that the Order has been wholly or partially cancelled.

In such case, the price of the unavailable product the Customer ordered shall be refunded to them as soon as possible, and no later than 30 days after the Customer's payment.

3. Product Prices
The price of each Product is quoted in British pounds sterling and includes all taxes, but excludes shipping fees. Shipping fees are billed in addition and shall also be specified on the Website before final validation of the order.

4. Ordering and Paying
Before validating the Order by clicking on "Confirm my order", the Customer always has the ability to check the details of their tentative Order and correct any errors.

By clicking on “Confirm my order”, the Customer acknowledges that he has read and agreed to the General Terms and Conditions of Sale.

The distance selling agreement is concluded the moment the Customer confirms their Order by clicking on the "Proceed to payment" icon.

Once this step has been validated, the Order will be confirmed to the Customer by email.

Orders may be paid by credit/debit card only. The Customer’s credit/debit card is debited when the Order placed via the Website is shipped. If an ordered Product is unavailable, the price of such unavailable Product shall be refunded.

The Customer must save and print their Order and Payment confirmation if they wish to keep the details of their transaction.

The Customer shall be informed by email when their Order has been shipped.

IMPORTANT: Note that purchases made via the Website are reserved to non-professional private customers for their own use (or as gifts); Onolla therefore sells its products solely in quantities that correspond to the average usual household needs. Onolla reserves the right to refuse or cancel, for a legitimate reason, any Order for a number of Products (in a single order or several orders combined) exceeding average usual household use, any Order that implies that the Customer is carrying out an economic activity in connection with the ordered Products, or more broadly, any unusual Order within the meaning of applicable case law.

Moreover, Onolla retains the right to suspend or cancel the fulfilment and/or delivery of an Order, regardless of its nature and the extent to which the Order has been filled or delivered, in case of payment default or partial payment of any amount owed by the Customer, a payment incident, or fraud or attempted fraud related to the use of the Onolla Website.

Product Delivery & Returns
Currently we offer only delivery within the United Kingdom. See delivery & returns details in Shipping and Returns

The Customer shall determine in its sole discretion whether the Product(s) they order and advice taken on the Website are appropriate and suited to their needs and use. The Seller cannot be held liable for any use of the Products and advice that is not in accordance with their intended use.

Onolla cannot be held liable for its obligations under these GTCS if any default can be attributed to the actions of a third party, a Customer's fault, or the occurrence of a force majeure event as defined by the courts.

Personal Data
The Customer’s personal data will be processed by Onolla for Website and Orders management. More information on how Onolla processes its Customers’ personal data and on Customers’ personal data protection rights can be found in Onolla’s Privacy Policy.